Contact Us

Thank you for visiting BetterPaw.

BetterPaw is an online store focused on Dog Life Solutions, offering products designed to make everyday life with your dog easier, more comfortable, and more enjoyable.

If you have any questions regarding an order, product, shipping, return, refund, or store policy, please contact our customer support team using the information below.

Customer Support

For the fastest and most efficient assistance, we recommend contacting us by email.

Email: faserkamon1@gmail.com

Phone: +1 (978) 643-4737

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

When contacting us about an existing order, please include your order number and the email address used when placing the order. This will help us locate your order more quickly.

Official Website

Website: https://BetterPaw.us

Please make sure you are visiting our official website when contacting us or making a purchase.

Business Information

Store Name: BetterPaw

Business Type: Online Retail Store

Main Category: Dog Supplies & Dog Life Solutions

Website: https://BetterPaw.us

Customer Support Email: faserkamon1@gmail.com

Customer Support Phone: +1 (978) 643-4737

Business Address:
Unit 809, 8/F, Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

Customer Service Hours

Monday – Friday: 10:00 AM – 6:00 PM (Hong Kong Time / HKT, UTC+8)

Customer inquiries received outside our normal business hours will be reviewed during the next available business day.

Orders, Shipping, Returns & Refunds

For questions regarding order processing, shipping times, cancellations, returns, or refunds, please review the applicable policies available on our website.

Shipping times and product availability may vary depending on the product, destination, fulfillment location, carrier, and other circumstances.

Before returning any product, please contact our customer support team and review our Return & Refund Policy for the applicable instructions and return requirements.

Please do not send a return solely based on the business address displayed on this page unless the return instructions provided for your order direct you to that address.

Product Questions

Product descriptions, specifications, compatibility information, sizing, and intended uses may vary by product.

Customers should review the complete product description and applicable instructions before purchasing or using a product.

If you are unsure whether a particular product is suitable for your dog, please contact us before placing your order.

Important Notice

The contact information on this page is provided for legitimate customer service and business communications relating to BetterPaw.

Information displayed on this page may be updated from time to time to reflect changes to our customer service operations or business information.

For additional information regarding your use of BetterPaw, please review our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

Thank you for choosing BetterPaw.

BetterPaw Customer Support
Email: faserkamon1@gmail.com
Phone: +1 (978) 643-4737
Website: https://BetterPaw.us